Your information, handled with care

This policy explains how NairaRefinery AI ("we", "us" or "our") gathers, uses, stores and safeguards personal data when you browse our website, open an account or use our trading and support services. It complements the Terms of Use and covers visitors as well as registered users.

Personal information we may receive

We may collect your identity details, including your first and last name, contact information such as your email address and phone number, country of residence, IP address, selected technical connection data, account settings, and details submitted through forms, support enquiries, or payment checks. Certain information is needed to open and manage your account and process deposits or withdrawals, while other data supports account security and reliable service delivery.

Why we process your information

• Open, confirm and administer your account
• Give you access to the platform, charts and support team
• Meet legal and compliance requirements, including measures against fraud
• Strengthen service performance, detect misuse and protect active sessions
• Deliver essential account updates, including deposit progress and planned maintenance notices

Measures used to protect your data

We apply technical and organisational safeguards that reflect the risks involved. These include encrypted SSL communications, access permissions, records of sensitive actions and, where offered, two-factor authentication. No security measure can provide complete protection, so please notify [email protected] without delay if you notice an unfamiliar login or unusual account activity.

Your rights and available options

Within the limits set by applicable regulations, you may ask to access, amend, limit or remove your personal data, or object to particular processing activities. Email your request to [email protected] with the subject “Request concerning my rights” and include the email address connected to your account. We may reasonably verify your identity before acting on the request.

Retention periods and trusted providers

We keep personal information only for the period needed to deliver our services, meet legal requirements and address possible disputes. Selected providers that assist with hosting, payment processing or transactional communications may handle some information for us under our instructions, contractual requirements and suitable security measures.

Cookies and session data

Cookies and comparable technologies may be used to keep you signed in, identify possible security concerns and compile anonymised audience statistics. Browser settings can be used to limit some cookies, although this may affect functions such as account access or preference storage.

Need help with privacy?

If you have questions about this policy or want to exercise your rights, contact us at [email protected]. We will seek to respond clearly within a suitable period, subject to any checks that may be required.