Help centre
Key details to review before getting started
Before creating or funding your NairaRefinery AI account, read these practical notes on registration, privacy, charges, automation, withdrawals and available markets. Trading carries the possibility of capital loss, and no returns are promised. Retain the confirmation summaries so you can review costs and processing estimates.
Complete the requested details, verify your email, and fund the minimum deposit of ₦250. You can then view live quotes, risk controls, AI-supported insights and the platform walkthrough. Review all charges before submitting an order, and only use money you can afford to lose. For assistance, visit the Contact page.
Protection measures include SSL encryption, two-factor authentication and validated payment partners. Account information is managed under robust privacy and security procedures. These safeguards help protect connections and transfers, but they cannot eliminate market exposure: an unfavourable price move may reduce your capital.
Any charge linked to a deposit, withdrawal or transaction is displayed before approval. After you confirm, no undisclosed fee is added. Check the transaction summary, including the expected processing window, to see the cost and timing for each transfer.
Yes. AI tools can assist with setting up bots around your chosen risk preferences, while you may also place orders yourself. You decide the execution rules, limits and stop-loss levels. Automation can reduce routine work, but it cannot guarantee an outcome or prevent losses. The management approach can be changed at any time.
Open Withdrawal in your dashboard and select card, bank transfer or e-wallet. Requests usually take 1 to 3 business days to process. Applicable charges and the expected timeframe appear before you submit the request. If the status has not changed by the stated deadline, contact support with your account email and request reference.
No. You do not need prior trading experience. NairaRefinery AI offers guided onboarding, learning materials and practical support features for gradual progress. More experienced users can use advanced charts and tailored risk controls. At every level, review the terms, act cautiously and reach the support team, available 24/7, when required.
A single account lets you review cryptocurrencies, forex, shares and commodities using refreshed pricing and analysis tools. You can manage activity manually or select available automation features. Because the instrument list may be updated, sign in to confirm the markets currently offered.
Help is available 24/7 for account questions, deposits, withdrawals and platform functions. The Contact page lists the team email, and registered users can open a support ticket from their account area. Ongoing transaction issues are prioritised where practical. Do not disclose your password or 2FA codes in reply to an unexpected message.
Need further guidance on registration, charges or account security?
Reach support