Reach our team
The NairaRefinery AI support team can help with profiles, deposits, withdrawals, charts and AI-assisted features. Assistance is available around the clock, but does not include tailored investment advice or assurances about outcomes.
For a quicker, more accurate response, share the email connected to your account, explain whether your request concerns registration, a payment or a technical matter, and include relevant screenshots when helpful. Clear background information can limit unnecessary follow-up.
Where possible, we give priority to questions about an active transaction or a withdrawal that has not been completed. For your protection, we will never unexpectedly request your complete password or 2FA codes.
Just getting started? Opening an account usually takes a few minutes. After registration, you can contact our team with your questions, while the FAQ covers fees, security controls and the available market-access options.
For a general question, identity-check assistance or help with deposits and withdrawals, contact us using the email address below. Choose a specific subject, for example “Withdrawal update”, “2FA help” or “Understanding fees”.
[email protected]In most cases, we send an initial reply within a few hours. Higher enquiry volumes or payment verification checks can take longer, and we will share relevant progress updates.
Register online in a few minutes without a phone call. After signing up, our team can help you navigate the interface and configure your starting risk controls.
Open my accountThe contact channels listed here can be used at any time. Unless demand is unusually high, standard non-priority enquiries are typically answered within one business day.
Please note: trading can result in the loss of part or all of your capital. Our team can guide you through using NairaRefinery AI, but its help is not a substitute for financial advice based on your personal situation.